Delivery & Shipping
Fast, free delivery across the United Kingdom with pay-on-delivery payment.
Delivery Information
Fast Delivery
Orders are typically dispatched within 1 business day and arrive within 1-2 business days across the UK.
Free Shipping
Vivo Balance ships with free delivery to all addresses in England, Scotland, Wales and Northern Ireland.
Pay on Delivery
No prepayment required. Pay the courier in cash or card when your package arrives at your door.
Order Confirmation
Our team calls to confirm your order, answer questions, and ensure delivery details are correct.
Ordering Process
Place Your Order
Fill in your name and phone number online. No payment information is required at this stage.
Confirmation Call
We'll call you within 24 hours to confirm your order, address and delivery preferences.
Quick Dispatch
Your order is prepared and dispatched promptly. You'll receive tracking information if available.
Fast Delivery
Your Vivo Balance arrives within 1-2 business days. Pay the courier cash or by card.
Payment Methods
Cash: Pay in cash to the courier when your package arrives.
Debit/Credit Card: Pay by card to the courier using contactless payment or chip and PIN.
No online payment is required upfront. This gives you complete peace of mind about your purchase.
Delivery Areas
We deliver free to all postcodes in the United Kingdom:
- England (all areas including remote regions)
- Scotland (including Highlands and Islands)
- Wales
- Northern Ireland
Delivery typically takes 1-2 business days. Orders placed over weekends or bank holidays will be processed on the next business day.
Returns & Refunds
You have a full 14 days from the date of delivery to return your purchase if you're not satisfied.
Return Process
Contact us by phone or email to start a return. We'll provide a returns address. Send the product back in its original, unopened packaging. For food supplements, opened packaging is not accepted for return.
Refund Timeline
Once we receive and verify your return, we'll refund your payment within 14 days. Refunds are processed to your original payment method or as agreed.
Return Shipping
Return shipping costs are the customer's responsibility, unless the product is defective. We provide a prepaid label in some cases.
Refuse Delivery Option
You can refuse delivery if your circumstances change before your package arrives. Simply inform the courier that you do not wish to accept the package. Your order will be cancelled and you will incur no charge.
Order with Confidence
Free delivery · Pay on delivery · 14-day returns · Professional customer support
Order Now